Delivery Policy

 

  • Regular Delivery option: shipments will be delivered between 12 PM to  5:00 PM for business addresses and between 12 PM to 6PM for residential addresses on the day you specify. 
    Fee of  $14.95 will apply

  • Free Shipping Specials: Please note that Free Shipping Specials are not valid for Same Day Delivery, and must be ordered one day in advance (Tuesday - Friday). Our business hours are 8am - 4pm M-F; please place your Free Shipping order before 4pm to ensure the delivery date you selected.

 

 

The recipients of our flowers will get the freshest flowers which are normally procured at the local flower markets that very morning by our florists. Our production facility serves same day delivery in  Sydney and surrounding suburbs (as far as Brookvale, Hornsby, Penrith, Campbelltown, Sutherland, Cronulla and most suburbs in between).

Regular Flower Delivery:
We offer Regular delivery across New South Wales for all orders taken at any time and any date prior to the delivery date. We do not deliver on Sundays (Valentine’s Day, Mother’s Day and other season holidays are an exception).

Same Day Flower Delivery:

- We offer Same Day delivery for all orders taken before 1:00pm in the recipients' time zone on weekdays and Saturdays. A surcharge of $5 applies.

- Orders placed after 1:00pm will be delivered on the next available delivery date

- We do not deliver on Sundays (Valentine’s Day, Mother’s Day and other season holidays are an exception).

- We do not deliver on statutory holidays: New Year's Day, Additional Day, Australia Day, Easter Friday, Easter Saturday, Easter Monday, Anzac Day, Queen's Birthday, Labour Day, Christmas Day and Boxing Day.

Special Day Surcharges:
a $5.00 surcharge may be applied to "Special Days"

 

Delivery Hours:
Shipments will be delivered between 9am to  5pm for business addresses; and between 9am to 6pm for residential addresses on the day you specify. 

Surcharges:
Same day and holiday or high volume surcharges apply.
If recipient is not at address: Please provide specific instruction for if the recipient is not home. If we do not receive instructions from you it is up to our driver discretion to: - leave flowers at next door neighbour - leave flowers on the porch - try to redeliver next day (Redelivery charge of $14.95 will apply)

Please Note:
- No refund or credit will be issued for stolen/non received goods.

- For business addresses, if recipient is not available during delivery and company is refusing to accept delivery, we will attempt delivery next possible day. (Redelivery charge of $14.95 will apply)

- Due to perishable nature of products, additional surcharge may be required to redeliver your order on later day.

- We are not responsible for late deliveries caused by acts of God = (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date.